Terms of Service

1. Acceptance of Terms

By accessing or using the Propvana platform, website, or services (collectively, the “Services”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use our Services. These Terms constitute a legally binding agreement between you and Propvana.

2. Description of Services

Propvana provides AI-native property management infrastructure including leasing and maintenance coordination, tenant and vendor portals, owner reporting, and AI voice and messaging services. Our Services include but are not limited to:

• 24/7 AI leasing inquiry handling and prospect qualification
• Maintenance request logging, categorization, and vendor dispatch
• Lease coordination and tenant screening support
• Work order tracking and completion confirmation
• AI voice agent services for inbound and outbound calls
• SMS and email notifications to tenants, vendors, and owners
• Identity verification and tenant background screening

Propvana reserves the right to modify, suspend, or discontinue any part of the Services at any time with reasonable notice.

3. Account Terms

To access certain features of our Services, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information to keep it accurate
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized use of your account
• Be responsible for all activity that occurs under your account

You must be at least 18 years old and legally authorized to enter into contracts to use our Services.

4. Payment and Billing

Propvana offers subscription-based plans billed monthly or annually. By subscribing to a plan, you authorize us to charge the applicable fees to your payment method.

• Subscription fees are charged in advance for each billing period
• All fees are non-refundable unless otherwise required by law
• We reserve the right to change pricing with 30 days prior written notice
• If a payment fails, we may suspend your account until payment is resolved

5. Usage-Based Fees

In addition to subscription fees, certain features are billed based on actual usage. Current usage rates are as follows:

• AI Voice (inbound and outbound calls): Up to $0.35 per minute depending on usage volume and plan. Voice usage covers all AI processing, speech synthesis, and telephony infrastructure.
• SMS (outbound): $0.01 per message segment. Messages exceeding 160 characters may be split into multiple segments and billed accordingly.
• SMS (inbound): $0.01 per message segment.
• Tenant Background Check: $33.00 per credit report including credit and criminal history via Experian.
• Identity Verification: $1.60 per verification attempt via Veriff.
• E-Signature Request: Up to $3.00 per signature request envelope depending on monthly volume and plan tier.

Usage fees are calculated monthly and charged at the end of each billing cycle. Propvana reserves the right to update usage rates with 30 days prior written notice. Current rates are always available at propvana.ai/cost-savings.

The tenant background check rate and other usage-based fees listed above are subject to change with notice consistent with this section.

6. SMS Communications

By using Propvana's messaging features, you acknowledge and agree that:

• SMS messages will be sent to tenants, vendors, and owners who have opted in via the Propvana platform
• Message frequency varies based on property activity and user preferences
• Standard message and data rates may apply to recipients
• Recipients may opt out at any time by replying STOP
• Propvana complies with all applicable A2P 10DLC regulations
• You are responsible for ensuring all SMS recipients have provided proper consent before sending messages through the platform

7. Cancellation and Termination

You may cancel your subscription at any time by providing 30 days written notice to our support team. Upon cancellation:

• Your account will remain active through the end of your current billing period
• No partial refunds will be issued for unused time within a billing period
• Your data will be retained for 30 days following cancellation, after which it may be deleted
• Outstanding usage fees incurred prior to cancellation remain due and payable

Propvana may terminate or suspend your account immediately for violation of these Terms, fraudulent activity, or conduct harmful to our platform or users.

8. Acceptable Use

You agree not to use our Services to:

• Violate any applicable laws or regulations including TCPA and CAN-SPAM
• Transmit any harmful, offensive, or misleading content
• Send unsolicited SMS messages to recipients who have not opted in
• Interfere with or disrupt the integrity of our platform
• Attempt to gain unauthorized access to any part of our Services
• Use our Services for purposes unrelated to property management operations

9. Intellectual Property

All content, features, and functionality of the Propvana platform — including software, text, graphics, and logos — are the exclusive property of Propvana and are protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works without our express written permission.

10. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. PROPVANA DISCLAIMS ALL WARRANTIES INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Propvana does not warrant that the Services will be uninterrupted, error-free, or completely secure. We are not responsible for errors or omissions in content or for any actions taken in reliance on such content. AI-generated outputs including voice transcripts, maintenance classifications, and leasing recommendations are provided for informational purposes and should be reviewed by qualified personnel before action is taken.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROPVANA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE FEES PAID BY YOU IN THE THREE MONTHS PRECEDING THE CLAIM.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved exclusively in the state or federal courts located in Texas.

13. Changes to Terms

We reserve the right to update these Terms at any time. We will provide notice of material changes by updating the date at the top of this page or by contacting you directly. Continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

14. Contact Us

Questions about these Terms should be directed to: